Returns and Refund Policy
Return Window We accept returns within 30 days of delivery for standard stock items. Items must be unused, in original packaging, and in resellable condition.
Custom & Made-to-Order Items Custom, personalized, or made-to-order sofas are final sale and not eligible for return or refund, unless faulty or damaged on arrival.
How to Start a Return Contact our customer care team with your order number and reason for return. Once approved, we'll arrange collection or provide return instructions.
Return Shipping
- Faulty, damaged, or incorrect items: free return shipping
- Change-of-mind returns: return shipping costs are the customer's responsibility, and a restocking fee of up to 15% may apply on large furniture items
Refunds Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method. Original delivery charges are non-refundable unless the item was faulty.
Damaged or Defective Items Please inspect your delivery upon arrival. Report any damage or defects within 48 hours of delivery with photos, and we'll arrange a replacement, repair, or full refund at no extra cost.
Cancellations Orders may be cancelled free of charge within 24 hours of purchase. Custom orders cancelled after production has begun may be subject to a cancellation fee.